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Our Guarantee and Policies

Please select a topic:
How to Contact Shakedown Jewelry
Our Guarantee
Refund Policy
Cancellation Policy
Resizing Policy

How to Contact Shakedown Jewelry:

By Phone:
1-800-392-4043 (Toll Free)

By Email:
info@shakedownjewelry.com
By Mail:
Shakedown Jewelry
109 N. Bridge Street
Linden, MI 48451
 
You can also easily contact us through our online form.
 

Our Guarantee:

Our mission is to bring you the best quality items that we can, and we want all of our customers to be happy with their purchases.

If there are any noticeable flaws or issues with the overall design of your ring or item, please contact us within 30 days of your purchase. We will work with you to fix the problem.

Also contact us if there is a structural failure in your item (through bending or breaking). We will try to resolve the issue by repairing the item or replacing it if necessary.

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Refund Policy:

Most of our items are made to order and are custom, one-of-a-kind creations. Returns must be made within 30 days after you have received the item. Returned items must be reviewed by us to verify there is no significant wear or tear to the item before any refund will be issued.

All returned items are subject to a 20% restock fee.

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Cancellation Policy:

If you change your mind and would like to cancel an order, please let us know within 24 hours from the time the order was placed. Even if it is past the 24 hour period, please contact us to make other arrangements -- as long as production has not physically started on your item, we can cancel your order at no charge to you.

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Resizing Policy:

If you need to resize your ring, we offer one a 20% remake/size exchange fee to do so. Our rings are all made to order just for you and most of the time a new ring will have to be made and this is why there is a 20% size exchange fee based off the original purchase price. If you feel that resizing is necessary, please contact us and we will walk you through the resizing process.

Note: Some Titanium Rings can be sized up by a half size or, in some cases,maybe a bit more without having to make a new ring. However, due to their physical properties, we cannot resize our Titanium Rings to a smaller size. This policy only applies to select rings on our website and we would let you know if you ring is eligible for a resize vs an exchange.

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